News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Latest Stories

in Entertainment

Sandra Bullock’s alleged stalker gets July trial date

sandrabullock

Joshua Corbett, 39, pleaded not guilty to charges including stalking and possession of a machine gun.

in Music

The science of popular music

beatles

A new study shows there have been three major movements in American music since 1964.

in Entertainment

Super son Ashton Kutcher remodels his mom’s house

ashton-kutcher2

The "That '70s Show" star is giving his mom a Mother's Day she'll never forget.